Removal Van Hampstead Service Terms and Conditions
These Terms and Conditions set out the basis on which Removal Van Hampstead provides removal and associated services within Hampstead and surrounding areas. By booking or using our services, you agree to be bound by these Terms and Conditions. You should read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following words have the following meanings:
Client means the individual or business that books or uses our services.
Company means Removal Van Hampstead, the provider of the services.
Services means removal, transportation, packing, loading, unloading, and related services supplied by the Company.
Goods means any items, possessions, furniture, personal effects or other property handled, transported or stored by the Company for the Client.
Contract means the agreement between the Client and the Company for the supply of services, incorporating these Terms and Conditions.
2. Scope of Services
The Company provides domestic and commercial removal services, including loading, transportation, unloading, and, where agreed, packing and unpacking. Services are generally provided within Hampstead and the wider London area, although work may be carried out elsewhere in the United Kingdom by prior agreement.
The exact scope of services will be set out in the quotation or confirmation issued by the Company. Any services not expressly agreed in writing are excluded from the Contract.
3. Quotations and Pricing
All quotations are based on the information provided by the Client at the time of enquiry, including but not limited to the collection and delivery addresses, access conditions, volume and nature of the goods, and any special handling requirements.
Quotations may be provided as hourly rates, fixed prices, or a combination of both. The basis of the quotation will be clearly stated. Quotations are valid for a limited period, which will be indicated on the quotation, after which the Company may vary the price.
The Company reserves the right to adjust the price if:
Information provided by the Client is inaccurate or incomplete.
There are changes to the services requested, addresses, dates or times.
Access at collection or delivery locations is significantly more difficult than initially described.
Additional services are requested on the day, such as dismantling or reassembly of furniture, extra loading, or additional journeys.
There are waiting times or delays caused by the Client or third parties, including but not limited to key release delays, paperwork issues, or building access problems.
All prices are quoted in pounds sterling and may be subject to applicable taxes as required by law.
4. Booking Process
A booking is made when the Client accepts a quotation issued by the Company, and the Company confirms the booking in writing or by any other agreed method of communication. The Company may request further details to finalise the booking.
For some services, the Company may require a deposit to secure the booking. Until any required deposit has been received, the Company is not obliged to hold the date or time for the Client.
The Client is responsible for ensuring that all information provided at the time of booking is accurate and complete. Any errors or omissions may affect the services, pricing, and timings, and may result in additional charges.
5. Payments
Unless otherwise agreed in writing, payment terms are as follows:
Any required deposit must be paid upon booking.
The balance is payable on or before the day of the move, and in any event before the completion of unloading, unless alternative arrangements have been agreed.
For business clients with approved accounts, payment terms may be agreed separately and confirmed in writing.
Payment methods accepted will be communicated by the Company at the time of booking. The Company reserves the right to refuse to commence or continue with the services if payment terms are not met.
If payment is not received in accordance with the agreed terms, the Company may charge interest on the overdue amount and may withhold goods, documents or keys until full payment, including any interest and charges, has been made. The Company may also recover from the Client all reasonable costs incurred in pursuing late or non-payment.
6. Cancellations and Amendments
The Client may cancel or amend a booking by contacting the Company. The following cancellation terms will normally apply unless stated otherwise in writing:
Where cancellation is made more than seven days before the scheduled service date, any deposit paid may be refunded or transferred, less any reasonable administrative costs.
Where cancellation is made between seven days and 48 hours before the scheduled service date, the Company may retain all or part of the deposit.
Where cancellation is made less than 48 hours before the scheduled service date, the Company reserves the right to charge a cancellation fee up to the full quoted amount.
Amendments to date, time, addresses or scope of services are subject to availability and may result in revised pricing. If the Company cannot accommodate the requested changes, and the Client chooses to cancel, the above cancellation terms will apply.
The Company may, in rare circumstances, need to cancel or reschedule a booking due to events beyond its reasonable control, such as severe weather, vehicle breakdown, road closures, staff illness, or safety concerns. In such cases, the Company will notify the Client as soon as reasonably possible and will offer an alternative date or a refund of any deposit paid. The Company will not be liable for any indirect or consequential losses arising from such cancellation or rescheduling.
7. Client Responsibilities
The Client is responsible for:
Ensuring adequate access for the removal vehicle at both collection and delivery locations, including parking arrangements where required.
Obtaining any necessary permissions, permits or authorisations from property managers, councils, or other relevant parties.
Ensuring that goods are properly packed, unless the Company has agreed to provide packing services.
Ensuring that all goods for removal are ready for loading at the agreed time.
Removing or securing any personal items, valuables, cash, jewellery, important documents, or hazardous items that are not to be transported.
The Client must not request the Company to transport any goods that are illegal, dangerous, explosive, corrosive, perishable (unless previously agreed), or otherwise unsuitable for normal transport. The Company may refuse to handle any items it considers unsafe or unlawful.
8. Excluded and Restricted Items
The Company will not knowingly carry or handle the following items:
Illegal substances or items.
Firearms, ammunition, or weapons, unless fully compliant with applicable regulations and expressly agreed in advance.
Explosives, gases, flammable or corrosive substances, or hazardous chemicals.
Animals, live plants, or perishable food, unless otherwise agreed.
Items requiring specialist equipment or licences which the Company does not hold.
If such items are transported without the Company’s knowledge, the Company accepts no responsibility for loss, damage, or delay relating to those items, and the Client shall indemnify the Company against any claims, costs or liabilities arising from them.
9. Liability for Loss or Damage
The Company will exercise reasonable care and skill in providing the services. However, liability for loss or damage is subject to the following limitations:
The Company’s liability for loss of or damage to goods, however caused, will not exceed a reasonable replacement or repair cost, subject to any applicable overall limit communicated at the time of booking.
The Company will not be liable for loss or damage arising from the Client’s failure to adequately pack goods, unless the Company has provided packing services for those specific items.
The Company will not be liable for inherent defects, natural deterioration, or pre-existing damage to goods.
The Company shall not be liable for:
Indirect or consequential loss, including loss of profit, loss of business, or emotional distress.
Damage to premises or property not caused by negligence on the part of the Company.
Loss or damage where goods have been handled by the Client or a third party during the move, or where the Client has instructed the Company to proceed against advice.
Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable, and in any event within seven days of the move, to allow investigation. The Client should provide full details of the alleged loss or damage, including photographs where possible.
10. Insurance
The Company maintains appropriate insurance cover for the nature of its business and will, upon request, provide a summary of cover. The Client is strongly advised to maintain their own insurance for goods in transit and at all other times, especially for high-value or fragile items.
Any insurance arranged by the Company is subject to the terms, conditions, exclusions and limits of the relevant policy. The Company does not provide advice on the suitability of insurance cover for the Client’s particular needs.
11. Delays and Waiting Time
The Company will make reasonable efforts to adhere to agreed dates and times. However, all arrival and delivery times are estimates and may be affected by factors such as traffic, roadworks, accidents, weather conditions, or delays arising from third parties.
Where delays or waiting times occur due to circumstances beyond the Company’s control, the Company shall not be liable for any resulting loss or inconvenience. Where delays or waiting times are caused by the Client or their representatives, the Company may charge additional fees in accordance with its current rates.
12. Waste and Environmental Regulations
The Company operates in accordance with relevant UK waste and environmental regulations. The Company is not a general waste disposal service and will not remove domestic refuse, construction rubble, hazardous waste, or any materials that require specialist disposal, unless this has been expressly agreed in advance and is compliant with applicable regulations.
Where the Company agrees to remove unwanted items, these will be handled and disposed of in line with its waste carrier obligations and environmental responsibilities. The Client must clearly identify any items intended for disposal and ensure that they are suitable for removal by the Company.
The Client must not request the Company to contravene any waste or environmental regulations. If non-compliant waste is presented for removal, the Company may refuse to take it and may charge for any incurred time or costs.
13. Force Majeure
The Company shall not be liable for any failure or delay in performing its obligations under the Contract where such failure or delay results from events, circumstances or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, natural disasters, acts of terrorism, war, civil unrest, strikes, road closures, pandemics, or government restrictions.
14. Complaints
The Company aims to provide a professional service at all times. If the Client is dissatisfied with any aspect of the services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.
Complaints should be set out clearly, including dates, locations, and details of the concern. The Company will investigate and respond within a reasonable time frame, seeking a fair resolution in line with these Terms and Conditions and applicable law.
15. Data Protection and Privacy
The Company will collect and process personal data only as necessary to provide the services, manage bookings, process payments, and meet legal obligations. Personal data will be handled in accordance with applicable data protection laws in the United Kingdom.
The Company will not sell or unlawfully disclose personal information to third parties. Information may be shared with insurers, legal advisors, or regulatory bodies where required by law or for the purpose of fulfilling the Contract.
16. Variation of Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of confirming a booking will apply to that Contract. Any significant changes will, where reasonably possible, be communicated in advance or highlighted at the time of booking.
17. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision will, where possible, be replaced with a valid provision that most closely reflects the original intent.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any Contract between the Client and the Company, shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes arising out of or in connection with the Contract or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
By proceeding with a booking or using the services of Removal Van Hampstead, the Client confirms that they have read, understood and agreed to these Terms and Conditions.